Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
helpful staff
great location
average dining
small room
8.0/10
Great
Rooms
8.1
Location
9.0
Service
8.3
Dining
7.4
Guest reviews
8.0/10
based on 18 reviews
8.6
8.6/10based on 3984 reviews
Hugh
United States,
March
2024
8.2/10
I had a pleasant stay at the hotel with a few highlights and drawbacks. The location is superb for exploring the old town, and the room, despite being a bit cramped and warm, was in excellent condition with an extremely comfortable bed. The service was friendly and helpful, though there was a slight mix-up with the credit card payment. The dining experience was diverse and fresh, but the lack of buffet and limited options was a downside.
Rooms
8.0
The room, although a bit cramped and warm, was in very nice condition, and the bed was extremely comfortable.
Service
9.0
The staff was exceptionally friendly and helpful, making our stay quite pleasant, despite a minor issue with the credit card payment.
Location
9.0
The location is perfect for exploring the old town, being very central and within walking distance of both Hauptbahnhof and Altstadt. However, the parking at the Central station could be a bit challenging.
Dining
7.0
The dining options were diverse and fresh, catering to different nationalities. However, the lack of an open buffet and minimal choices were a bit disappointing.
Facilities
8.0
The hotel offers good facilities to ensure a comfortable stay, though there were minor issues with the dining arrangement.
Jim
United Kingdom,
March
2024
8.2/10
The hotel was conveniently located near the main train station and a short walk to the city center. The rooms were comfortable, and the staff was exceptionally helpful and friendly. The dining options were satisfactory, and the value for money was excellent with a special discount applied during my stay.
Rooms
8.0
The rooms had everything we needed and the amenities were top-notch.
Service
9.0
The staff, especially Loulou, Georgiana, and Alex, went above and beyond to make our stay enjoyable.
Location
9.0
The hotel's location was very convenient, with easy access to the main station and the old town.
Dining
7.0
The breakfast offered a mix of traditional European and UK items, but the coffee was below standard.
Facilities
8.0
The hotel had everything we needed for a comfortable stay.
helpful staff
average dining
William
United Kingdom,
March
2024
7.4/10
The hotel is very conveniently located, with friendly and helpful staff. The rooms were clean and met our needs, but they were a bit small. The service was pleasant and satisfactory. The location is excellent, being close to the train station and various attractions. The dining experience was good, although the breakfast selection was basic. Overall, a decent stay with good value for money.
Rooms
8.0
The rooms were in an excellent overall condition, but a bit small for our liking. They were clean and comfortable.
Service
7.0
The staff, from the room service to housekeeping, was completely NOK for a 4-star experience. They were friendly and helpful.
Location
9.0
The hotel's location is the best you can wish for, as it is very close to the railway station, old town, restaurants, and various transport options.
Dining
6.0
The dining experience was satisfactory, especially with the good service from the staff. The breakfast offered was basic with limited choices.
Facilities
7.0
The hotel offered decent facilities that met our needs during our stay.
Claire
United Kingdom,
January
2024
8.8/10
The hotel was spotless with all the amenities to ensure a well-taken care of stay. The rooms were clean, modern, and very comfortable. The service was professional, friendly, and helpful throughout my stay. The location was great, just a short walk from the central station and the heart of the Old Town. The dining experience was superb, offering a mix of traditional European and UK breakfast items. Overall, a fantastic stay with great value for money.
Rooms
9.0
The rooms were spotless, modern, and had all the amenities necessary for a comfortable stay.
Service
9.0
The service was professional, friendly, and incredibly helpful during the entire stay.
Location
9.0
The location was great, just 200 yards from the central station and a quick 2-minute walk to the heart of the Old Town.
Dining
8.0
The dining experience was superb, with a diverse breakfast selection and friendly staff.
Facilities
9.0
The facilities were impressive and well-maintained, enhancing the overall stay.
Kathryn
United States,
January
2024
8.6/10
I had a great stay at the hotel! The rooms were nice and very quiet with a view of an inner courtyard. They had everything I needed for a comfortable stay, including a king-size double bed, a kettle, and a large flat-screen TV with BBC1 and ITV. The service was excellent, with extremely helpful staff who were patient and nice. The location was perfect, right in the old center and close to the train station. The dining experience was decent, but I probably wouldn't pay for it again given the opportunity. Overall, a wonderful experience!
Rooms
9.0
The rooms were a perfect solution, well-equipped, and very comfortable.
Service
9.0
The staff was extremely helpful and friendly, making my stay even more enjoyable.
Location
10.0
The location couldn't have been better, right in the heart of the old town and across the street from the train station.
Dining
7.0
The dining options were adequate, but some items tended to run out quickly.
Facilities
8.0
The hotel offers great facilities to ensure guest satisfaction.
Reginald
United Kingdom,
January
2024
8.4/10
The hotel offers a nice selection of amenities including several English channels, efficient air conditioning, and a large shower with easy-to-use controls. The free minibar consumptions and espresso machine add a nice touch. However, the sauna was just average. The location is excellent for getting around on foot or using public transportation.
Rooms
8.0
The rooms are equipped with several English channels, very efficient aircon, and a large shower with easy-to-work controls. The free minibar consumptions and espresso machine are convenient. The overall ambiance is calm, but nothing extraordinary.
Service
9.0
The wait staff at breakfast were fantastic, always ready to serve and very friendly and helpful. Room service and housekeeping were satisfactory.
Location
10.0
The hotel's location is outstanding, just a few minutes from the train and bus stations, making it easy for travelers arriving by train. It's also conveniently situated across from the main train station and a short walk to the old town. Perfect for exploring the historical center.
Dining
7.0
I dined in the city and paid £22 each for a meal of good standard and varied options. The location was convenient, near the train station and a popular part of town. While the dining experience was satisfactory, it wasn't anything outstanding. A good choice for Asian dishes.
Facilities
8.0
The hotel offers a nice sauna with restroom facilities, and the location is excellent for walking to the center and accessing all public transportation options. However, the facilities were missing a bit of luxury and modern amenities. Still, good value for the money.
Jimmy
United States,
January
2024
8.8/10
My stay at the hotel was fantastic! The rooms were very clean, in nice condition, and the bed was extremely comfortable. They were really large by any standard and modern and clean. The location was wonderful, perfect for public transportation and just next to the train station and tram, a short walk from the old town. The dining was excellent, with a good variety of options. The service was friendly and efficient, although they couldn't serve dinner on certain days due to kitchen staff being busy.
Rooms
9.0
The rooms were very clean, in nice condition, and the bed was extremely comfortable. They were really large by any standard and modern and clean.
Service
8.0
The service was friendly and they were responsive in correcting issues. The staff worked well together, but there were some restrictions on dinner service.
Location
9.0
The location was excellent, just next to the train station and tram, and a short walk from the old town. Perfect for all types of transportation.
Dining
9.0
The dining experience was excellent, with enough variety. However, there seemed to be a shortage of food at times.
Facilities
The facilities were great and well-taken care of, making the overall stay comfortable and enjoyable.
Clean
Limited dinner service
Richard
United Kingdom,
December
2023
7.8/10
The hotel offered clean and quiet rooms while being very spacious and comfortable, making it an excellent location for exploring the town. The service was top-notch with professional and friendly staff, though some seemed indifferent. The location was ideal, perfect for visiting the old town and other touristic spots, although it may not suit everyone due to its proximity to public transport. The dining options were generally good, except for a few minor issues like the quality of the coffee. Overall, a pleasant stay with a few minor drawbacks.
Rooms
9.0
The rooms were clean, quiet, and very spacious, providing a comfortable experience.
Service
7.0
The service was a mix of generally indifferent and very helpful and professional, with friendly staff making check-in and out simple.
Location
8.0
The location was perfect for exploring the old town and well connected for visiting various attractions, but the proximity to public transport might not suit everyone.
Dining
7.0
The dining experience was good overall, but there were some minor issues like the quality of the coffee.
Facilities
8.0
The facilities were satisfactory, offering what was needed for a pleasant stay.
David
United Kingdom,
November
2023
8.8/10
The hotel offers clean, stylish rooms with nice features like a mobile device for internet access and a free mini-bar. However, the room size was a bit small. The service was friendly, professional, and very helpful. The location is excellent, just a few minutes away from the train station. The dining experience was superb with a wide variety of food choices. The hotel facilities were top-notch.
Rooms
8.0
The rooms were nicely decorated, quiet, and well-provisioned with all necessary facilities.
Service
9.0
The staff was friendly, professional, and genuinely engaging.
Location
9.0
The hotel is in a very convenient location, just a few minutes away from the train station.
Dining
9.0
The dining experience was awesome with a mix of traditional European and UK breakfast items.
Facilities
9.0
The hotel facilities were superb, providing all the necessary amenities for a comfortable stay.
Chris
United Kingdom,
October
2023
8.2/10
The hotel overlooks the main railway station and offers great cocktails at reasonable prices. The rooms are difficult to cool down and smaller than expected, but they are large, cozy, and well-heated. The service is friendly and helpful overall, though the warm room and mattresses were a letdown. The dining experience is excellent with a good variety of options, despite some minor issues with value for money. The location is perfectly situated in the city center, just opposite the main train station.
Rooms
7.0
The rooms were difficult to cool down and smaller than expected but cozy and well-heated.
Service
8.0
The service was friendly and helpful overall, though the warm room and mattresses were disappointing.
Location
10.0
The hotel is perfectly situated in the city center, just opposite the main train station.
Dining
8.0
The dining experience was excellent with a good variety of options, despite some minor value for money issues.
Facilities
Albert
United States,
August
2023
7.4/10
My stay at the hotel was a mixed experience. The rooms were well sound-proofed against the busy square outside, offering a nice retreat, but unfortunately, the housekeeping staff didn't live up to expectations. The location was superb, providing easy access to the main train station and Old Town, but the dining experience left something to be desired.
Rooms
8.0
The rooms were nice and well sound-proofed against the busy square outside.
Service
7.0
The staff, especially the breakfast team, were very friendly and helpful.
Location
9.0
The hotel is conveniently located right in the old center, making it a great base for exploring. It's also close to the main train station, which is very convenient.
Dining
6.0
The dining experience was average, with the breakfast lacking variety and the coffee not meeting expectations.
Facilities
7.0
Iain
United Kingdom,
August
2023
8.0/10
I had a mixed experience at the hotel. The rooms were excellent overall, a great hotel with some room for improvement in terms of room comfort details. The location was brilliant, especially for the railroad station, but some room comfort aspects could be better. The dining experience had lots to choose from, but there were some concerns about the price. Overall, a good value for money with some areas needing attention.
Rooms
8.0
The rooms were excellent overall, but became so hot in the night that none of our group slept well. I wish they had darker or thicker window curtains to prevent the morning sun from entering the room, which we always appreciate. Tea and coffee making facilities were a nice touch.
Service
7.0
The service was very helpful and courteous, and the staff were attentive to all our queries.
Location
9.0
The location was great, especially for the railroad station, and it was very convenient being opposite the Railway Station with easy access to everything. However, there is room for improvement in some aspects of room comfort.
Dining
8.0
The dining experience had lots to choose from and the staff was welcoming. However, at around 20 euros, the breakfast seemed a bit overpriced.
Facilities
8.0
The facilities were well laid out and met all taste requirements, with under the name of precautions measures in place. However, some aspects of room comfort could be improved.
Michael
United Kingdom,
July
2023
8.0/10
The hotel has a great location overlooking the main railway station, making it super convenient for travelers. The rooms are incredibly small, not living up to the king-sized bed advertised, but the free minibar consumptions and espresso machine add a nice touch. The sauna with a restroom offers a calm retreat. The location is excellent for walking to the center and accessing public transportation, yet the area is a bit dry. Enjoyable cocktails and wine are offered at reasonable prices, but the ongoing construction nearby might not appeal to everyone.
Rooms
7.0
Despite being small and not as advertised, the rooms include free minibar consumptions and an espresso machine, creating a calm atmosphere.
Service
9.0
The staff were all very friendly and efficient, making our stay pleasant.
Location
8.0
The hotel's location directly across from the main train station is incredibly convenient, especially for train travelers. However, the ongoing construction nearby may not suit all guests.
Dining
8.0
Facilities
8.0
Deborah
United Kingdom,
July
2023
7.8/10
My stay at the hotel was a mix of positives and negatives. The room, although very small, had some nice features like a small sofa area and a free minibar stocked with treats I enjoyed. The service was top-notch with friendly and helpful staff, although the dining options left something to be desired. The location was excellent, right near the train station and within walking distance of the old town. Overall, it offered fair value for money.
Rooms
7.0
The room was really very small but had a small sofa area with lots of storage & a free minibar replenished daily with a variety of goodies like Fritz cola.
Service
9.0
The staff were friendly, courteous, and extremely helpful, making my stay more enjoyable.
Location
8.0
The hotel's location was excellent, just next to the train station and tram with easy access to the old town, offering fair value for money.
Dining
7.0
The dining experience was good with a wide variety of choices, but some limitations in flavors.
Facilities
8.0
The gym and sauna area added to the facilities available, giving guests more options during their stay.
Audrey
United Kingdom,
July
2023
8.4/10
The hotel is centrally located right across from the main train station and a short walk from the old town, offering a convenient base for exploring the city. The rooms are spacious, well-equipped with a free minibar, and had a cozy sofa area for relaxation. The service was attentive and efficient, ensuring a pleasant stay overall.
Rooms
9.0
The rooms were fab, spacious, and well-equipped, with a small sofa area and complimentary drinks replenished daily.
Service
9.0
The service was very helpful, friendly, and efficient, making sure all our needs were met throughout our stay.
Location
9.0
The hotel's location is excellent, right opposite the main station and within walking distance to the city center attractions.
Dining
7.0
The dining options were good, offering a decent selection, but not outstanding.
Facilities
8.0
The hotel provided all the necessary facilities for a comfortable stay, including a sauna and free amenities.
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